Performance Excellence

Our services encompass selection, development and management of your organization’s most valuable resources—your employees.  All of our services begin with assessing  where you are, clarifying where you want to be, defining goals and actions and developing the attitudes, skills and talents needed to close the gap.

Pre-employment services focus on supporting you throughout the Employee Selection Process.

We begin with a benchmark process which enables you to assess the job and talent to find the best job fit. The job benchmark removes common biases often associated with the hiring process. Instead, factual data based on job requirements provide a solid foundation for hiring success.  Outputs from the job benchmarking process include:

  • Clarity of the Key Accountabilities of the position.
  • Identification of the skills, talents, motivators and behaviors needed for superior performance in the job.
  • Creation of the job posting to attract the right talent.
  • Interview questions aligned with what the job required for superior performance.
  • Candidate assessments to identify skills, talents, motivators and behavior style.
  • Candidate/job comparison to assess fit to the job benchmark.

The result is a reduction in the cost of turnover, both voluntary and involuntary.

New hire services include matching the employee’s talents, behavior style and motivation to the job, identifying appropriate career path and development program customized for the individual. The focus is on getting the right start for a successful career, both short and long term.

Employee training and development programs are designed to improve your Customer Service, Sales and Leadership skills.  Each program is customized to your company’s culture and focused on your goals. The objective is Improved Results through Positive Behavior Change.

Supervisory, Team Leadership and Management development services focus on successful career development and growing talent from within. We incorporate job benchmarking and employee assessments to guide career path discussions and employee coaching.  We also offer Supervisory and Management Leadership Development for new supervisors and managers and/or those targeted in career path. We customized skills and knowledge development for effective supervision addressing individual growth needs.

Team Building programs and workshops are custom designed to build high-performance teams.  Our capabilities include:

  • Employee surveys to assess the current situation,
  • Understanding behavior and motivation of self and others
  • Personal responsibility
  • Goal-focus and a goal achievement process
  • Improving communication

Executive Development and Coaching services are customized to the individual and focus on personal growth.  Our process can be developmental or as an intervention or both. We focus on behavior, motivation and skills and talents for success based on what the job requires.  Our executive coaching processes lead to successful career development and growing talent from within your organization.

Assessments are vital tools for employee development.  We are certified in DISC, Motivators, TriMetrix and 360° Surveys and offer personal or team-based debrief with the purpose of helping you achieve improved results. Contact Us if you’d like to complete one of our assessments.

Customer Feedback

“Thank you so much for the absolutely outstanding training yesterday. It truly was just what we needed. You had a great mix of instructions and activities. I have been to many trainings through the years, but you had different approaches that I had not seen or heard. I received great feedback from the staff. I feel confident this is going to assist them with conflict resolution, and improved communication.”

~ Donna Rasmussen, Circuit Director, Guardian ad Litem

The Value of Core Values

This book challenges anyone leading a business to integrate key ideals into daily operations by using inspiring and practical case studies. 

Get your copy today!

Contact Us

Lisa Huetteman: 813-785-9768
lisa@the-black-diamond.com
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Mary Owens: 813-732-1638
mary@the-black-diamond.com
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